Privacy Policy
Last updated: March 2026
Eames-chair.com (the “Website”) is operated by the owner of the domain eames-chair.com (the “Company”, “we”, “us”, or “our”). We are committed to protecting the privacy and personal data of our customers and visitors in compliance with the EU General Data Protection Regulation (EU GDPR).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our Website or make a purchase. It also outlines your rights in relation to your personal data.
By using our Website, you consent to the practices described in this policy.
1. Data Controller
The data controller responsible for your personal data is the operator of eames-chair.com. You can contact us at:
Email: support@eames-chair.com
We do not have a designated Data Protection Officer, as our processing activities do not require one under applicable law.
2. Personal Data We Collect
We collect the following categories of personal data:
- Data you provide directly: Name, billing and shipping address, email address, telephone number, and payment information (processed securely by our payment providers).
- Data collected automatically: IP address, browser type, device information, and browsing behaviour on our Website (via cookies and similar technologies).
- Data from orders: Purchase history, order details, and delivery preferences.
3. How We Collect Your Personal Data
We collect personal data when you:
- Register an account or place an order.
- Contact us via email or our contact form.
- Browse the Website (through cookies and analytics tools).
- Subscribe to our newsletter (with your explicit consent).
4. Purposes and Legal Bases for Processing
We process your personal data for the following purposes and on the following legal bases:
- To fulfil contracts (Art. 6(1)(b) GDPR): Processing orders, arranging delivery, providing customer support, and managing payments and refunds.
- Legal obligations (Art. 6(1)(c) GDPR): Complying with tax, accounting, and consumer protection laws.
- Legitimate interests (Art. 6(1)(f) GDPR): Preventing fraud, improving our Website, and analysing usage (where this does not override your rights).
- Consent (Art. 6(1)(a) GDPR): Sending marketing communications, such as newsletters, where you have opted in.
5. Sharing Your Personal Data
We share your personal data with trusted third parties only where necessary:
- Payment providers (Stripe and PayPal) to process transactions securely.
- Courier companies within the EU to fulfil deliveries.
- IT service providers (e.g., hosting and website maintenance).
- Professional advisors (e.g., accountants or legal counsel) where required.
We require all third parties to respect the security of your personal data and to process it in accordance with the law. We enter into data processing agreements with processors where required.
6. International Data Transfers
Some of our payment providers (Stripe and PayPal) may transfer personal data outside the EEA. Such transfers are protected by appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.
7. Data Retention
We retain your personal data only for as long as necessary:
- Order and account data: For the duration required by tax and accounting laws (typically 7 years).
- Marketing data: Until you withdraw consent or unsubscribe.
- General browsing data: For a short period for analytics purposes.
We securely delete or anonymise data when no longer needed.
8. Cookies and Similar Technologies
We use essential cookies to enable core Website functionality (e.g., shopping basket). Optional cookies (for analytics and marketing) are only placed with your consent via our cookie banner.
You can manage cookie preferences through our cookie consent tool or your browser settings. For more information, see our Cookie Policy [link if separate].
9. Your Data Protection Rights
Under EU GDPR, you have the following rights:
- Right to access your personal data.
- Right to rectification of inaccurate data.
- Right to erasure (“right to be forgotten”).
- Right to restrict processing.
- Right to data portability.
- Right to object to processing (including marketing).
- Right to withdraw consent at any time.
To exercise these rights, contact us at support@eames-chair.com. We will respond within 24 hours. You also have the right to lodge a complaint with a supervisory authority (e.g., your local EU data protection authority).
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption, secure servers, and access controls.
11. Changes to This Privacy Policy
We may update this policy from time to time. Changes will be posted on this page with an updated revision date.
12. Contact Us
For any questions or to exercise your rights, please contact us at support@eames-chair.com.