Warranty
Every chair from eames-chair.com comes with a full 2-year warranty. We build our Eames-style and mid-century pieces to last, and this warranty gives customers across the Europe extra confidence when they order.
What the Warranty Covers
The 2-year warranty starts from the day your chair arrives. It covers defects in materials and workmanship when the chair is used normally in a home.
- Any faults in the frame, base, or structural parts.
- Problems with moving parts, such as swivel bases or reclining mechanisms.
- Issues with leather stitching, wood veneers, or foam that come from manufacturing.
What the Warranty Does Not Cover
Certain things are not included, as they are with most warranties.
- Damage caused by accidents, misuse, or improper care.
- Normal wear and tear, such as light scratches, natural patina on leather, or fading from sunlight.
- Modifications or repairs carried out by anyone other than our team.
- Damage from pets, extreme heat, humidity, or harsh cleaning products.
How to Make a Claim
We keep the process simple and straightforward.
- Contact our friendly team by email or the website contact form.
- Include your order number and a clear description of the problem.
- Attach a few photos (or a short video if it helps show the issue).
- We will review everything quickly and let you know the next steps.
For approved claims, we arrange repair or replacement at no extra cost. We often cover return shipping where it is fair to do so, making everything as easy as possible for you.
Our 2-year warranty is part of our promise to deliver quality chairs that look and feel special for years to come. Thank you for choosing eames-chair.com.